Refund policy

We offer a 14-day return window, meaning you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• All original tags must be attached
• The item must be returned in its original packaging
• A receipt or proof of purchase is required

Items that are damaged, worn, altered, or used will not be accepted for return or refund.

How to Start a Return

To initiate a return, contact us at support@cherubim-engr.com within 14 days of receiving your order.

If your return request is approved, we will provide instructions on how and where to send your package.

⚠️ Returns sent without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer.

Due to the custom nature of our pieces, we do not cover return shipping.

Returns must be sent to the following address:

3781 Alabama st San Diego ca 92104

Damages & Issues

Please inspect your order upon delivery. If your item arrives defective or damaged, contact us immediately at support@cherubim-engr.com so we can assess the issue and make it right.

Damage caused by wear, misuse, or improper handling does not qualify for a refund or replacement.

Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products
• Sale items
• Gift cards
• Items that are used, worn, or damaged after delivery
• Perishable goods, personal care items, hazardous materials, or flammable goods

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

To receive a different item, please return your original purchase (if eligible). Once approved, you may place a new order separately.

European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must meet the same eligibility conditions:

• Unused and unworn
• Original tags attached
• Original packaging
• Proof of purchase

Return shipping costs remain the responsibility of the customer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@cherubim-engr.com.